Piano Customer Service
When deciding on where to invest in a quality piano, consider that for over 138 years Sherman Clay has been recognized as one of the finest piano retailers in the world. As such, we are selfish when it comes to what brands we represent. We recognize the value in owning a quality piano and respect the financial investment necessary to purchase it.
Every new piano we sell includes a manufacturers warranty. These warranties ensure that your piano is protected in the rare instance it should experience a problem in materials or workmanship. To help facilitate any service or warranty issue, our dedicated Customer Service Representatives are ready to help you.
Recognizing that the quality pianos we sell will likely be handed down to future generations, *we maintain a service record of your piano at no charge. This free service will keep track of your tunings, regulations, voicing and any other service related work that you have done to your piano. Again, this service is free and easy to maintain!
At Sherman Clay, you can always rest assured that you have purchased a piano of quality from a company that cares about your musical experience.
Reaching a customer service specialist is easy...408.654.9772
*To maintain the service record for your piano, you'll simply need to contact us each time you have your piano serviced. We will update your record at no charge, even if the technician is not in our certified technician servicer network as long as you supply us with the details of who did the work and what they did.